Complete your VAT relief declaration

Prices on this website are shown excluding VAT. We do this because most of our products qualify for UK VAT relief when bought by someone with a long-term illness or disability — and the majority of our customers are eligible.

To keep this VAT-free price on your order, please complete our short declaration form. It takes about a minute and no proof is required — you’re confirming that you meet HMRC’s eligibility rules.

If the declaration isn’t completed, HMRC requires us to invoice you for the 20% VAT separately, in addition to the prices shown at checkout.

Complete the VAT relief declaration form (opens in a new tab)